Customer Support

We define success on your terms.

Our Award-winning Support stands ready to assist, providing you with a level of support excellence that exceeds your expectations and differentiates us in the marketplace.

From inception through implementation and beyond we’re here to make your life easier.

Our sole purpose is to help you get the most out of your investment with Serena — long-term. Partnering with our customers, we ensure optimal product usage and sustained productivity increases. We strive for 100% satisfaction with every single customer.

Being a Serena customer has its benefits

Serena puts information at your fingertips – 24x7.
Serena’s global Support site gives you instant access to:

New Online Diagnostic Assistant! Engage live online with one of our Technical Specialists.
Online incident submittal, review and update
Request product enhancements
Most current product downloads
Knowledge Base access
Product documentation
Latest product news
Upcoming product training schedules

Omega Northface Award for Excellence

Omega Northface Award
for Excellence

Serena’s extraordinary Customer Support team has earned this prestigious award for Excellence in Service for 5 years running. We are particularly proud of the 90 percentile ranking in customer satisfaction.

Learn more »

Welcome Serena Customers

Business Hours:
United States and Canada
Business Hours: Monday - Friday
5:00 AM - 5:00 PM (Pacific Time)

Asia Pacific
Business hours: Monday - Friday
8:00 AM - 5:30 PM (AEST)

Europe Middle East and Africa
Business hours: Monday - Friday
8:00 AM - 5:30 PM (GMT)

URL:
Find up-to-date product news and answers to common questions on the Serena Support website: http://support.serena.com.

E-mail:
Support can be contacted during work week hours at support@serena.com

SaaS On-Demand Products can send email to saas.support@serena.com

Mailing Address:
SERENA Software, Inc.
Customer Support
1900 Seaport Boulevard, 2nd Floor
Redwood City, CA 94063-5587

SERENA Software Europe Ltd.
Abbey View, Everard Close,
St Albans, Hertfordshire
AL1 2PS, UK

SERENA Software Pty Ltd
Customer Support
Level 8 / 580 St Kilda Road
Melbourne, VIC 3004 (Australia)

Telephone Numbers:

Australia
Tel: 1 800 335 664
Intl: +613 9843 3450

Austria
Tel: 0800 292 783
Fax: +44 1727 869804

Belgium
Tel: 0800 724 61 (English)
Tel: 0800 774 79 (French)
Fax: +44 1727 869804

Canada
Tel: 800-443-1601
Intl: +1 503-617-2520

Denmark
Tel: 80-885921
Fax: +44 1727 869804

Finland
Tel: 0-800-1-12971
Fax: +44 1727 869804

France
Tel: 0800 91 56 07
Fax: +44 1727 869804

Germany
Tel: 0800 1822 496
Fax: +44 1727 869804

Hong Kong
Tel: 800 900521 South

Spain
Tel: 900 968 929
Fax: +44 1727 869804

Sweden
Tel: 0200890163
Fax: +44 1727 869804

Switzerland
Tel: 0800 836737 (German)
Tel: 0800 836736 (French)
Fax: +44 1727 869804

All other countries:
Tel: +44 1727 811 122 (English)
Tel: +44 1727 813 932 (French)
Tel: +44 1727 813 937(German)
Fax: +44 1727 869804

India
Tel: 80 25323437
Tel: 1 800 425 2005

Italy
Tel: 800 79 11 79
Fax: +44 1727 869804

Japan
Tel: 0120-749090
Fax: 03-5447-3240

Korea
Tel: 00308440044

Netherlands
Tel: 0800 022 1609
Fax: +44 1727 869804

New Zealand
Tel: 0800 444 515

Norway
Tel: 800-18850
Fax: +44 1727 869804

Singapore
Tel: 800 448 1230

Africa
Tel: 0800 99 1115
Fax: +44 1727 869804

UK
Tel: 0808 100 2672
Tel: 01727 811 122
Fax: +44 1727 869804

USA
Tel: 800-443-1601
Intl: +1 503-617-2520
SaaS On-Demand Products:
800-362-8271

Other Asia Pacific
countries:
Tel: +613 9843 3450
Fax: +613 9843 3484

Why Serena Support

Easy access—online or on the phone
Serena Customers can now engage with Technical Support Specialists online live!
Diagnostic assistance sessions with technical specialists
Get Global support in 8 languages
Deep product expertise
Unparalleled customer service
Specialized, secure Worldwide Support site
Maximize productivity

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“Nearly two years into using TeamTrack, I’d like to say that Support is exceptional.”

Brenda Hollingsworth, System Integrity Business Analyst Stf

Learn More

Support Datasheet (PDF)